Dear Customers, We handle all support tickets from Monday to Friday, 9:00AM - 5:00PM (EST Time), If your current time zone is different, please bare with us, as your ticket will be answered on the following work day. Sometimes we might experience an unusual amount of support tickets traffic and your ticket's answer might be delayed a bit. During that time, you may check the Frequently Asked Questions (FAQ) to get you some answers until we reply to your ticket.
We strive to get your order processed and shipped as quickly as possible. Due to this reason, depending on the stage in[...]
If you have received the wrong item, please open a ticket with your order ID number, details of the product(s) received, and [...]
Oh no! If your product had arrived damaged, please refrain from using it and reach out to us immediately! Please send t[...]
If there are items missing from your order, there is a chance that your order has been split into multiple shipments; if you&[...]