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    Welcome to Helpdesk

    Dear Customers, We handle all support tickets from Monday to Friday, 9:00AM - 5:00PM (EST Time), If your current time zone is different, please bare with us, as your ticket will be answered on the following work day. Sometimes we might experience an unusual amount of support tickets traffic and your ticket's answer might be delayed a bit. During that time, you may check the Frequently Asked Questions (FAQ) to get you some answers until we reply to your ticket.


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    How do I request to Change or Cancel my order?

    We strive to get your order processed and shipped as quickly as possible.  Due to this reason, depending on the stage in[...]

    I received the wrong item in my delivery. What do I do?

    If you have received the wrong item, please open a ticket with your order ID number, details of the product(s) received, and [...]

    Did your product arrive damaged?

    Oh no! If your product had arrived damaged, please refrain from using it and reach out to us immediately!  Please send t[...]

    Is a product missing from your order?

    If there are items missing from your order, there is a chance that your order has been split into multiple shipments; if you&[...]