We strive to get your order processed and shipped as quickly as possible. Due to this reason, depending on the stage in processing, we cannot guarantee that changes or cancellations to an order can be made after the order has been received.
If changes are requested, we want to try to help as soon as our office doors open! Please reach out to our Helpdesk team and a representative would be more than happy to assist you in this matter. We simply require to know the following:
The order ID number in reference
The customer's registered e-mail address
Detailed description of changes that needs to be made
Please send all requests immediately to us by opening a support ticket or calling us at 1-302-455-2455 any time between 9am-5pm EST Monday-Friday.